Job Description

What To Expect
As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. You will manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards. Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience.
You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You'll Do
Welcome customers and provide an exceptional handover experience. Conduct key handovers, ensuring all documentation is completed. Offer guidance on vehicle features and answer customer queries. Maintain high vehicle presentation standards at collection sites. Assist in moving vehicles to designated areas. Manage appointment flow to optimise efficiency and reduce wait times. Support Tesla Direct deliveries when required. Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience. Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values.
General Duties:
Work flexibly to support sales and delivery needs. Accurately track and update customer details in internal systems. Share best practices across locations. Educate customers on Tesla’s ecosystem and available solutions. Execute administrative duties, including contract completion and finance. Manage additional duties as needed to support business requirements.
What You'll Bring
Excellent interpersonal skills with a passion for customer service. Strong knowledge of Tesla’s products and the ability to communicate clearly. Proactive mindset with strong problem-solving abilities. Ability to multitask in a fast-paced environment. Flexibility to work weekends and evenings. Passion for Tesla’s mission and customer experience. Full UK driving licence held for at least two years with no penalty points.

Job Tags

Full time, Contract work, Weekend work, Afternoon shift,

Similar Jobs

Siege Media

Freelance Tech/SaaS Content Writer Job at Siege Media

Siege Media is a growing and remote-first organic growth agency! We are nationally recognized on Inc.s Best Workplaces list and Inc. 5000 list, highlighting the 5000 fastest-growing private companies. Interested in working with the Siege team? We currently have a spot...

West River Health Services

Occupational Therapy Assistant (COTA) Job at West River Health Services

...agreement with. This may include public schools, nursing homes and assisted living facilities. Staff member will be licensed in... ...history, and assisting with arranging plan of care for patients. Occupational Therapy Assistants are responsible for treating patients with...

PeopleReady

Event Setup / Tear Down Worker Job at PeopleReady

...As a PeopleReady associate you'll benefit from: Next-day pay for many of our open positions The choice of long-term... ...Pay Rate: The pay rate for this job is $17.50 - $17.50 / hour* What you'll be doing as an Event Setup / Tear Down Worker:...

Anatomage, Inc.

IT Systems Administrator Job at Anatomage, Inc.

...companies use Anatomages software as a key component in their systems. About the Role Note: While we appreciate the diverse... ...applicants who have directly worked in systems and network administration to apply, as your expertise is what we're looking for in this...

Farm Job Search

Farm Hand Equipment Operator Job at Farm Job Search

...Farm Hand Equipment Operator (6246) Location: Alabama JobNumber: 6246 Farm Hand position immediately available on a modern grain and cotton farm in north west Alabama. Must have experience operating modern farm equipment including tractors, combines and planters...

Customer Experience Specialist, Vehicle Handover (Full Time) - Bluewater Job at Tesla, United Kingdom

Z053cy9FWmZuOThSdzRCdFFHeVJDZFNvZFE9PQ==