Job Description

About Us

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Position Description

Join the TherapyNotes team as a Systems Administrator and take your tech skills to the next level! We’re on the lookout for someone with a sharp eye for detail and a curious mindset to push boundaries and rethink the ordinary. In this role, you'll be the backbone of our distributed workforce, ensuring seamless operations while serving as the go-to expert for escalated helpdesk challenges. If you're ready to make an impact and thrive in a dynamic, fast-growing tech environment, this could be your next adventure!

Requirements

• BS degree in Information Systems, Engineering, or equivalent
• 3+ years experience managing Microsoft desktop and server environments
• Preferred Microsoft 365 Certified: Fundamentals, Apple Certified Support Professional, JAMF Certified Associate, or equivalent experience
• Proficiency in Microsoft technologies such as Microsoft365, Entra ID, Entra Domain Services, Windows 11, Windows Server 2019+, DHCP, DNS, Intune, Autopilot
• Proficiency with Apple device administration (e.g., macOS/iOS/iPadOS, JAMF, ABM)
• Proficiency with Atlassian products such as Jira and Confluence
• Proficiency in scripting languages (e.g. PowerShell, bash, JQL)
• Strong troubleshooting skills and the ability to follow an issue through to resolution
• Experience with ITIL and/or ITSM principles a plus
• Ability to manage diverse activities simultaneously, delivering on commitments and operating with speed, accuracy, and strong judgment
• Strong project management skills and detail-oriented

Responsibilities

• Provides desktop support for remote and on-site employees
• Ensures all systems and operational activities adhere to the security and operating policies established by the organization
• Participates in engineering innovation projects that push the organization forward
• Performs recurring IT operational tasks and proactively validates environment health
• Reports and escalates support trends in order to improve service delivery
• Identifies opportunities for improving service delivery or the health of the environment through process improvement and/or continual development of runbooks
• Provides on-call coverage for production support and other duties as required

Benefits

• Competitive base salary - $45,000-$85,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program
• Company provided refreshments and occasional lunches

Equal Opportunity Employer Statement & Applicant Rights
TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following:

If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com .

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7/7/25

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