Job Description

W-2 HYBRID - Contract up to $40/hour- 71024-2
The candidate will be expected to be onsite 2-3 days a week.

Performs analytical analysis including business objectives and process review, function design and testing of assigned special projects. Understands the business functions and system needs of various sections, to develop specifications and business requirements. This work involves establishing and maintaining relationships with state agency stakeholders and project team members, such as: DAC, DPS, SCP, DIT, etc. to optimize and streamline processes. The role requires an understanding of the business functions, technology components and strategic goals of State government.

MAJOR DUTIES AND RESPONSIBILITIES:
- Serve as ServiceNow ITSM and process improvements technical point of contact.
- Demonstrate proficiency in ServiceNow platform functionalities and capabilities, including ITSM, ITOM, HRSD, and CSM modules.
- Display willingness to be adaptable, research independently and consistently process complex information quickly.
- Effectively collaborate with stakeholders to gather, analyze, and develop detailed documents to reflect business requirements and process improvement solutions.
- Work closely with department subject matter experts (SMEs) by utilizing ITIL, Kaizen and Lean Six Sigma concepts to define, implement and test catalog items to streamline the variety of internal process workflows across DAC, DPS, SCP, etc.
- Interface well with DIT, MIS, Institutions, Correction Enterprise, HR, Combined Records, Facility Management, etc. to design and implement process improvement efforts.
- Continuously evaluate and enhance accessibility and usability of the agencies Self-Service Portals.
- Create intricate reports and perform data analysis to assist management with identifying trends, balancing workloads, and improving data integrity.
- Prepare and facilitate technical training videos for IT staff as well as customers on an ongoing basis.
- Mentor Special Projects intern and others on ServiceNow and ITIL best processes.
- Assist management with project coordination and act as backup when required.
- Display a basic understanding of software development lifecycle (SDLC) and Agile methodologies.
- Exhibit knowledge of MS Office, process modeling tools and MS Power Suite (e.g., Power Automate)
Employment Type: Contractor
Salary: $ 40.00 Per Hour

Job Tags

Hourly pay, Contract work, For contractors, Internship, 2 days per week, 3 days per week,

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