Job Description

IT MANAGER

The INFORMATION TECHNOLOGY MANAGER, ROYAL BEACH CLUB is responsible for the operational and technical aspects of IT operations on the Destination supporting IT business systems and related equipment by providing knowledgeable support within the timeframes defined in Service Level Agreements. The position is also in charge of the tactical maintenance of communications systems, monitoring system performance, and providing support to maintain maximum uptime of all supported systems. The INFORMATION TECHNOLOGY MANAGER, ROYAL BEACH CLUB supports the Service Operation Director in all operational aspects of IT operations to ensure the Destination performance objectives, KPI’s, Guest and Team Member satisfaction, and other key results areas consistently meet and exceed Company’s targets. This position leads by example and requires exemplary organization, multitasking, attention to detail, leadership skills, excellent Guest and Team Member engagement, training, knowledge of the IT product and service standards.

All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way

philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.

This Job Description in no way states or implies that these are the only duties performed by the destination team member occupying this position. All team members may be required to perform any other job-related duties assigned by their supervisor or management. The nature of this job requires daily interactions with internal and external stakeholders.

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