We’re looking for a **remote Integration Support Specialist** with strong communication skills and hands-on experience using tools like **Make.com** and **Zapier**. If you're a systems thinker who enjoys solving technical problems and guiding non-technical users through digital integrations, we’d love to have you on board!
This is a **remote, full-time position open to candidates based in the Philippines or Serbia**. You’ll support the expansion of our **Intake 360 service**, which provides on-demand reception and intake for U.S.-based law firms. The role focuses on building and supporting custom integrations between our systems and clients’ CRMs, using tools like Make.com, Zapier, and Regal, along with other automation platforms.
**Note:** Please do **not** message our pages or contact the CEO directly. All applications will be reviewed only through the instructions provided below.
### **About the Company**
We are a dynamic network of companies, each offering unique expertise:
* **Turn Key Ops** – We provide top-tier virtual staffing solutions that enable businesses to focus on growth. Our services manage essential tasks across industries such as medical services, real estate, legal, marketing, and more.
* **Attorney Assistant** – We specialize in providing tailored virtual assistant services exclusively for law firms, helping them operate more efficiently.
In this role, you’ll work across both companies, supporting our **on-demand intake and reception services**. This service integrates with client CRM systems (Salesforce, Litify, Lead Docket, HubSpot, and others) to enable efficient intake workflows and lead management.
### **About the Role**
**Integration Support Specialist – CRM Automation & Workflow Tools**
As an Integration Support Specialist, you’ll be part of a growing integrations team focused on implementing and maintaining custom connections between internal systems and client CRMs. You’ll work with both internal operations teams and U.S.-based law firm clients to understand technical requirements, build efficient workflows, and ensure clean data flow.
This is a **hands-on, mid-level position** ideal for someone who enjoys building solutions, troubleshooting workflows, and explaining technical concepts in a simple, client-friendly way. The role is well-suited to someone who is **curious, adaptable, and eager to learn** new platforms as we continue expanding our tool stack.
### **Core Responsibilities**
* Build and maintain integrations using **Make.com** and/or **Zapier**
* Translate client requirements into well-documented, logical automation workflows
* Collaborate with Client Success Managers to gather and refine technical needs
* Communicate with U.S.-based law firm clients and internal teams to provide updates and support
* Troubleshoot and optimize existing workflows and automations for reliability and scalability
* Help standardize integration patterns across different CRMs and platforms
* Create internal documentation and checklists for recurring integration processes
* Manage integration projects independently with minimal oversight
* Maintain at least **5–6 hours of overlap with U.S. Eastern Time (ET)**
### **Core Qualifications (Must-Have)**
* Minimum **2 years of experience** with **Make.com, Zapier**, or similar automation platforms
* Ability to troubleshoot integration issues logically and independently
* Strong written and verbal communication skills in **English**
* Comfortable supporting non-technical users and explaining system behavior clearly
* Strong organizational skills; ability to manage multiple technical projects at once
* Familiarity with CRMs such as **Salesforce, HubSpot, Lead Docket**, or similar
* Willingness and ability to **learn new tools quickly** as client needs evolve
* Familiarity with **Regal** or similar CTI/dialer tools is a strong plus
* Attention to detail and commitment to clean, maintainable integration design
### **Nice to Have**
* Experience working with law firm clients or legal intake platforms
* Exposure to **APIs or webhooks**, even through low-code or no-code platforms
* Familiarity with tools like **Google Sheets, Google Forms, or Microsoft 365**
* Prior experience in a **remote support or client-facing role with U.S.-based teams**
* Understanding of conditional logic, multi-step workflows, and error handling in automation tools
* Understanding of conditional logic, multi-step workflows, and error handling in automation tools
**Excited to bring your integration skills to a fast-growing team?**
If this role sounds like the right fit, don’t wait—**send us a message right now and let’s build something great together.**
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