Job Title: Hotel Manager Location: The Francis, 747 Congress Street, Portland, Maine Job Type: Full-Time Reports To: Operations Manager About The Francis The Francis is a locally owned boutique hotel nestled in a beautifully restored 1881 Victorian mansion in Portland's Parkside neighborhood. With 15 uniquely designed guest rooms, the hotel seamlessly blends historic charm with modern amenities, offering guests an intimate and memorable stay. Our commitment to exceptional service, community engagement, and authentic Portland experiences sets us apart. Job Summary The Hotel Manager is responsible for the day-to-day operation of the hotel with a strong focus on reservations, financial performance, employee development, and quality assurance. This leadership role is essential to delivering an exceptional guest experience and maintaining the hotel’s outstanding reputation. Responsibilities * Deliver results that support the mission and overall success of The Francis by achieving business revenue goals and maintaining high levels of guest and staff satisfaction. * Maintain a consistently high-quality product and service experience for guests. * Foster strong guest and employee relationships to promote loyalty and satisfaction. * Maximize room revenue through strategic planning, forecasting market trends, and implementing marketing initiatives. * Develop and execute annual business and marketing plans in alignment with company goals. * Build and maintain strong ties with community stakeholders and local businesses. * Oversee hotel security and ensure a safe, secure environment for all guests, employees, and assets. * Lead a proactive human resources strategy that includes staff training and development, benefits administration, and compliance with labor laws and internal policies. * Monitor hotel financial performance, ensuring alignment with operational objectives. * Prepare and manage annual budgets, and recommend capital improvements to enhance guest experiences and brand loyalty. * Perform additional duties as assigned by ownership or senior leadership. Qualifications * Bachelor's degree in Hospitality Management, Business Administration, or equivalent experience. * Prior experience as a General Manager or Hotel Manager in a comparable property. * Proven financial acumen, including experience managing P&L statements, budgets, and cost control. * Strong background in hospitality sales and marketing is a plus. * Excellent communication and problem-solving skills. * Proficiency with Windows-based software and hotel management systems. * Track record of consistently achieving service and financial goals. * Must pass pre-employment background checks and drug testing. Preferred Attributes * Experience managing boutique or historic properties. * Familiarity with the Portland, Maine hospitality market. * Multilingual capabilities are an asset. Benefits * Competitive salary $50,000/yr and performance-based bonuses * Health, dental, and vision insurance
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