Help Desk Analyst with Salesforce support Job at VDart Inc, Remote

Zzl3cS9FVmFudFlYdzRadlFXQ2JDOWloZFE9PQ==
  • VDart Inc
  • Remote

Job Description

Job Description: Help Desk Analyst with Salesforce support

Remote

Contract To hire

80% of calls are related to SFDC (integration, permissions, purchase order issues)

We are looking for candidates who are:

  • Customer-focused | World Class Customer Experience . Must enjoy helping our retail network resolve issues and speaking with them via phone and over Microsoft Teams. Professional. Passionate about delivering a world-class customer experience.
  • Support experience . Meets or exceeds service level agreements, has worked in ServiceNow, has done support before.
  • Team Player. Helps others learn, prioritizes the success of the group, collaborates, supports others to achieve common goals.
  • Continuous improvement mindset . Offers solutions to prevent repeat service tickets. They want to learn and are curious, creative and interested in improving the existing model. Great time management with a focus on using time efficiently.
  • Flexible : Ability to work until 10 pm and on weekend days (8-4 pm) when needed.
  • Technical skills . At least one year of Salesforce experience including demonstrated critical thinking and problem-solving skills. Prefer Salesforce Admin certification and Salesforce Service Cloud certification.
  • Nice to have : Experience with APIs and Postman to help us work smarter, not harder.

Job Tags

Contract work, Remote job, Flexible hours, Weekend work,

Similar Jobs

Compass Group, North America

WAITER/WAITRESS (ON CALL) Job at Compass Group, North America

 ...Bon Appetit We are hiring immediately for on call WAITER/WAITRESS positions. Location : Porsche Experience Center - 19800 South Main Street, Carson, CA 90745. Note: online applications accepted only . Schedule : On call schedule. Tuesday through Saturday... 

Leidos

RF Engineer Job at Leidos

 ...Requirements: I require a Bachelor's Degree in Electrical or Computer Engineering with a final GPA of 3.0 or higher. I am looking for...  ...+ years of experience in one of the following technical areas: RF Engineering, Electronic Warfare (EW), SIGINT, digital signal... 

NTT America, Inc.

Systems Administrator L2 Job at NTT America, Inc.

 ...workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.**Your day at NTT DATA**As a System Administrator Level 2, you will play a critical role in implementation, maintaining and enhancing the efficiency, security, and... 

UnitedHealth Group

Senior Medical Coder - Remote Nationwide Job at UnitedHealth Group

 ...Friday, core business hours- any time zone**Location:** Remote NationwideYou will enjoy the flexibility to telecommute* from anywhere...  ...Account or a Health Saving account+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability... 

East River Homes

Concrete Project Manager Job at East River Homes

 ...Job Description Join Our Team as a Concrete Project Manager! East River Contracting in Watertown, SD is seeking a talented and experienced Concrete Project Manager to join our team. If you have a passion for construction, a strong attention to detail, and excellent...