Our client, a global telecommunications company, are hiring a Dynamics 365 Developer with experience in Customer Insights and Marketing to join their team on a contract basis. The successful candidate will work closely with solution architects, business analysts and Microsoft partners to consolidate multiple marketing and customer engagement tools into a unified Microsoft Dynamics 365 Customer Insights platform.
Responsibilities
Design, develop and implement solutions within Dynamics 365 Customer Insights (Data & Journeys) and Dynamics 365 Marketing.
Build and manage data ingestion pipelines, customer segments and journey automations to deliver unified customer profiles and personalised marketing campaigns.
Collaborate with the Solution Architect to translate functional designs and roadmaps into scalable, maintainable technical solutions.
Develop and maintain integrations between Dynamics 365, Power Platform components, and external marketing or data systems.
Configure and extend Dynamics 365 entities, plugins and Power Automate workflows to enhance functionality.
Support performance tuning, data quality initiatives and platform optimisation activities.
Contribute to documentation, testing and deployment processes to ensure efficient and reliable solution delivery.
Skillset
Demonstrated experience developing solutions within Dynamics 365 Customer Insights and/or Dynamics 365 Marketing.
Strong understanding of Power Platform components, including Power Automate, Power Apps and Dataverse.
Hands-on experience with data modelling, transformation and integration using tools such as Azure Data Factory, Synapse or similar technologies.
Proven ability to design, implement and optimize customer segments, journeys and triggers for marketing automation.
Solid knowledge of API integrations and custom connectors within the Dynamics 365 and Power Platform ecosystem.
Familiarity with marketing technology stacks and CRM data flows.
Strong analytical and problem-solving skills, with keen attention to detail and a collaborative working style.
Microsoft certifications in Dynamics 365 or Power Platform are a plus.
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