Customer Service Representatives Job at SGS Consulting, Pennsylvania

aE40cDlrVmZuOUFmeG9kdVEyU1JDdENxZFE9PQ==
  • SGS Consulting
  • Pennsylvania

Job Description

Job Responsibilities:

  • Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
  • Bilingual Spanish speaking candidates are welcome and encouraged to apply
  • This is a high energy role and requires individuals who can adapt to changes quickly
  • Will work in a fast-paced environment
  • Must have empathy and the ability to control conversation/call
  • High school/GED required
  • Must have customer service experience
  • Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
  • Soft skills are very important to this role and require a level of professionalism and caring.
  • Attendance is critical. You should plan not to miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
  • Must be able to work any shift between 8:00AM - 8:00PM
  • Must be open to working the 11:30AM - 8:00PM shift, which is a daily shift
  • Professional behavior, on camera training and adherence to the current Work from Home policy is required.
  • Work from home is not a substitute for child-care or elder care. You must be on camera and an active participant in the class.
  • Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phone.

Skills:

  • Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required. ;
  • Will take both Member and Provider calls.
  • Must have customer service experience.
  • Soft skills are very important to this role and require a level of professionalism and caring.

Education/Experience:

  • High School Diploma

Job Tags

Shift work,

Similar Jobs

Vail Mountain

Massage Therapist Job at Vail Mountain

 ...consistently exceeding guest expectations. Therapies may include massage, facials, waxing treatments, etc. Educates guests about product...  ...treatments offered in spa. Complete client product cards after each body treatment. Understand and use universal precautions and... 

Rivian Automotive

Software engineer - test Job at Rivian Automotive

 ...About Us: Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotives next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, were addressing the challenges of electric... 

Burnes Home Accents

GIS Technician Job at Burnes Home Accents

 ...Description A well know construction company is seeking a GIS Tech to Performs GIS mapping, analysis, and data collection to assist the GIS Analyst. Will be required to assist in field data collection including flying the drone. Working on site in Sacramento area.... 

head-huntress.com

Instructional Designer - Risk Operations (Hybrid) Job at head-huntress.com

 ...requires local candidates only. Relocation assistance and visa sponsorship are not available. Were seeking an experienced Instructional Designer to design, develop, and maintain impactful learning programs that support our Risk Operations teams. In this role, youll... 

UPS

Americas Region MBA Marketing Strategy Summer 2026 Intern Job at UPS

 ...*This position provides direct support to the Americas Region Marketing team by conducting research to address specific business needs,...  ...student+ Proficient in use of PowerPoint and Excel+ Proficient in Spanish - preferred+ Experience with PC based analytical/data...