Job Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems

• Ability to learn and follow all customer service procedures and policies

• Strive to meet and go above personal and team target goals

• Record, organize and file customer interactions and account changes

• Able to up-sell if needed

• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field

• Excellent at communicating over the phone and other communication platforms

• Basic computer skills and experience

• Able to multitask

• Excellent time management and prioritization skills

• Ability to listen actively, relay information, and answer questions and/or concerns.

• Customer-focused for positive customer experience and resolution

• Health Insurance (dental and vision included)

• Excellent retirement plan

• Tremendous upward mobility into other positions and management

• Flexible hours

• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

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