At The Clark Team, we are more than just real estate agents—we are trusted partners in helping individuals and families achieve their homeownership dreams. With a reputation for excellence, integrity, and personalized service, our growing team works across a range of markets to deliver top-tier real estate experiences. We believe that exceptional service starts with a strong internal team—and we’re looking for a customer-focused leader to help take our service operations to the next level.
### **Job Summary:**
The Clark Team is seeking an experienced, high-performing **Customer Service Manager** to join our remote team. In this role, you will lead customer support operations, manage a virtual service team, and ensure that every client interaction reflects the professionalism and care our brand is known for. This position is ideal for a strategic leader with a passion for client satisfaction and team development within the fast-paced real estate industry.
### **Key Responsibilities:**
* **Team Leadership:** Manage, mentor, and support a remote team of customer service representatives.
* **Client Experience:** Ensure consistent, high-quality customer interactions—responding promptly to inquiries, resolving issues, and following up to guarantee satisfaction.
* **Operational Management:** Develop and implement processes to improve efficiency, streamline communication, and strengthen client relationships.
* **Performance Metrics:** Monitor KPIs such as response times, client satisfaction, and issue resolution rates, and use data to drive improvement.
* **Collaboration:** Coordinate with agents, marketing, and administrative teams to ensure seamless support throughout the client journey.
* **Training & Development:** Onboard new team members and provide ongoing training to maintain top-level service.
* **Compliance & Documentation:** Ensure team operations align with real estate regulations and internal policies.
### **Qualifications:**
* Bachelor’s degree in Business, Communications, or a related field, or equivalent experience.
* 5+ years of customer service experience, including 2+ years in a management or supervisory role.
* Proven ability to lead and motivate remote teams.
* Excellent communication, organization, and problem-solving skills.
* Experience in real estate or a client-facing service industry preferred.
* Proficiency with CRM platforms, project management tools, and virtual collaboration systems (e.g., Slack, Zoom, Trello).
### **Compensation & Benefits:**
* Competitive salary range: $88,000 - $154,000 annually (based on experience).
* Remote work flexibility.
* Health, dental, and vision insurance options.
* 401(k) retirement plan.
* Paid time off and holidays.
* Opportunities for career growth in a fast-expanding real estate company.
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