Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Client Technology Advocate (CTA) do?

The Client Technology Advocate (CTA) serves as the keystone for successful technology outcomes for the aligned Fiserv Business groups. The CTA is a true technologist with an acute commercial orientation who ensures a measured and purposeful approach to the provisioning of the world class solutions that empower the Fiserv brand. The CTA leads holistically across multiple verticals within Fiserv technology services and acts as the catalyst for service excellence while promoting accountability for stable, secure, and resilient platforms and products to enable Fiserv Clients.

What you will do:

• Lead as the single point of accountability to a critical Client, the Business and to the FTS organization for technology service provisioning.
• Combine technical and commercial acumen and expertise to enable business profitability in the technology solution portfolio.
• Evolve the provision and availability of technology platforms across the supported scope, incorporating an increasing portfolio of Cloud tenants.
• Optimize technology utilization across the spectrum of internal and external stakeholders, in line with functional, security and financial goals.
• Drive efficient technology outcomes by leveraging initiative management, new product adoption, automation, and lifecycle management opportunities to the fullest.
• Partner directly with the CIOs and Business Leads to define and execute critical business objectives.
• Consistently advocate for our clients with ownership of, and accountability for the technology change roadmap within the supported scope.

What you will need to have:

• Bachelor's degree in a related field or an equivalent combination of education, military, and work experience.
• 15+ years of related technical and business experience, preferably within Financial Services and Payments Technology Industries.
• 10+ years of experience building and maintaining an organization with authoritative knowledge of IT functions in multiple enterprise systems.
• 10+ years of experience working within the ITIL framework and business operations, policies, and practices and of the industry supported. 

What would be great to have:

• Strong knowledge of emerging technology and the application of the technology in global environments – particularly enterprise level, high volume processing environments.
• Demonstrated strategic thinking and thought leadership, ability to influence decision makers and gain consensus on difficult issues.
• Exemplary written and oral communication skills, coupled with a highly collaborative ability to work across a global and matrixed organization with the ability to identify, develop and find innovative business and technology solutions for clients.
• Knowledge and expertise of the production architecture that brings together product development, clients, and infrastructure providers.

Important info about this role:

• There may be up to 20% of travel each year.

Perks at work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel with no specific set limit for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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