Job Description

The Client Engagement Specialist is primarily responsible for engaging with existing clients. The CES will play a crucial role in building relationships with clients, ensuring ethical practices, overseeing client onboarding, and contributing to our firm's growth and success. Responsibilities: Meeting with Existing Clients  • Conduct meetings (in-person or over the phone) with existing clients.  • Adhere to communication protocols to engage effectively.  • Gather information about clients' needs and discuss new value-added solutions to their problems.  • Explain our legal and recruiting services relevant to their needs.  • Prepare quotes and payment plans.  • Assist clients with financing options, if necessary. Adherence to Ethical Standards • Avoid providing legal advice or quoting fees independently.  • Prepare clients for engagement with our attorneys if necessary.  • Obtain client signatures and attorney approvals.  Client Onboarding Oversight • Create engagement agreements and manage payments.  • Follow up with clients post-engagement for feedback.  Client Relationship Management • Maintain contact with existing clients who miss appointments.  • Keep communication open for potential future engagements.  Record-Keeping and Reporting • Maintain detailed records in our CRM system.  • Track client interactions and conversion metrics.  Feedback and Improvement • Provide feedback on lead quality and volume to management.  • Suggest improvements based on client interactions.  Perform other duties as assigned SKILLS AND ABILITIES: • Fluency in Spanish (written and verbal) is preferred to effectively communicate with a diverse client base. • Passion for consultative sales with a proven ability to understand client needs and provide tailored solutions. • Strong empathy and active listening skills to build trust and foster meaningful client relationships. • Knowledge of business-based immigration is a plus, but we welcome candidates eager to learn. • Exceptional relationship-building skills with the ability to engage and collaborate with multiple stakeholders. • Proactive, detail-oriented, and results-driven mindset with a focus on delivering outstanding client experiences. • Outstanding interpersonal and communication skills, with the ability to clearly convey complex information. • Proficiency in Microsoft 365 and similar tools, ensuring efficiency in day-to-day tasks. Qualifications: • 1–2 years of experience in sales of products or services, preferably in luxury or high-end markets. • A proven track record of success in consultative sales is required. • Experience using a CRM, including reporting and data analysis, to track and manage sales performance is required. • A background in the legal industry or familiarity with legal services is a plus, but it is not required. Work Arrangement: Austin, TX. Hybrid Role – In-office two days per week. Bonus Structure: Competitive compensation with the potential to earn up to 30% of the annual base salary in bonuses. About Company: Located in Austin, TX, AW Labor Solutions is adept at navigating every facet of immigration law. We offer comprehensive, unique, and strategic solutions for client’s immigration needs, from employment-based recruitment and visas to family-based visas. AW Labor Solutions' promise is to offer world-class communication and responsiveness to all clients and our comprehensive approach can simplify even the most complicated of visa programs. AW Labor Solutions prides itself on providing a scalable legal workforce to businesses.

Job Tags

Work visa, 2 days per week,

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