Job Description
The people here at Apple don’t just create products - they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do. Joining the Caffè Macs team will give you the opportunity to craft inspiring meals that fuel the innovation within the company.
As a member of the FOH- Front of House management team you are familiar with all aspects of daily operations, procedures and policies. You will establish relationships with managers, chefs, department supervisors and hourly employees.
Interaction with our guests is a significant part of our daily routine. At Caffè Macs, guest happiness is top priority. We smile, have a “yes we can attitude” and take great pride and ownership in our jobs. Exceeding our guest’s expectations is our number one goal to surprise and delight.
Description
We want you retain great people by mentoring, developing team members and planning for succession. You will lead your team and daily operations while conducting team meetings regularly. We support your cultivation of a happy and productive team that drives connection to the guest.
Operationally, we want your skill to design and implement scalable operational procedures for your location while applying Caffè Macs directives and communicate these changes to team. Assure that opening, shift change and closing procedures are followed and be prepared to back up all positions during peak times. Lead set-up and tear down of events held your Caffè.
Relationships are key at Apple - so we develop and maintain a good working relationship with the back-of-house management team and other functions within Apple.
Customer relations is always paramount in a front of the house setting, so respond to guest concerns and questions in a timely manner while maintaining high customer relations. Make sure all guests have a positive experience.
Minimum Qualifications
- Minimum 3 years supervising Front of House Employees in high volume food services
- Expert level knowledge of health and safety rules
- Have an approved Food Handler’s Card and non-slip shoes prior to first day of work
Preferred Qualifications
- High volume food service - preferably larger, innovative corporate programs, in house or 3rd party but may also be food & beverage experience in a full-service hotel, resort or multi-restaurant chain.
- Ability to correctly follow and teach all health, safety, and sanitation guidelines
- Ability to maintain the highest standards of conduct and confidentiality as a role model to your team.
- Extraordinary knowledge of the POS system and credit card readers, along with all of Apple systems, programs, and software
- You and your team are expected to be present during peak periods when your customers need you most.
- Inclusive - We work with and serve a diverse workforce.
- Extraordinarily Service Oriented - a demonstrable high level of customer service is absolutely mandatory…We hire for attitude, train for skill.
- Dynamic and agile - highly organized, ability to switch between locations and job duties
- This position will spend time sitting and standing
- We thrive in our fast paced work environment and look for people who love this, too. Things happen fast here. Bring your ability to multi-task in a high-volume experience and your love for working in a fast pace environment.
- Environmental exposure to cold, heat and water
- Lift up to 25 pounds
- Able to understand sanitation directions
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $77,500 and $117,100, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Job Tags
Hourly pay, Relocation, Shift work,